写投诉信应本着真实的原则，如实的反映情况。那么投诉信的格式是什么呢？下面让我们来学习一下吧！
Dear ______,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投诉信范文
(Letters of Complaint)
【英文投诉信范文一】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12,
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
【英文投诉信范文二】
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15,
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
8,
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
1.
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Yours sincerely,
Zhang Wei
2.
Dear_____,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is _____(总体介绍). ④In the first place,______(抱怨的`第一个方面). ⑤In addition, ______ (抱怨的第二个方面). ⑥Under these circumstances, I find it_____(感觉) to _____(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could _____(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by _____(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
3.
To Whom It May Concern，
①I am writing to complain about the poor service of yourI received when.
②The causes for my dissatisfaction lie upon three points as follows: 1) _____ (抱怨内容的一个方面); 2) _____ (抱怨内容的另一方面); 3) (抱怨内容的第三个方面). ③Under these circumstances, I find it difficult to(客观的评论).
④I am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution. ⑤I would be grateful if you could _____(表达本人的愿望)as soon as possible.
Yours sincerely,
Li Ming
Dear president:
I am one of the student who critical of restaurant of our seminary.We have been informed frequently that with the declining quality of the restaurant of our school it is intolerable to meal at school.It becomes the source of great complaint by student.Therefore please give me an access to put forward some disadvantage of the restaurant in order to be placed more stress on
First the expression of the students ‘face Witness that how unsavory the food is .Secondly insect is conceal in the vegetable there are times when we are prepare to have .Thirdly the price of the restaurant is too high.Finally tableware not be sanitized is used in the restaurant.
Please take it into account or it will give rise to a series of problem.In addition,let me apologize for any inconvenience I may have caused.I hold a belief that students will enjoy themselves when have a meal in the restaurant of our seminary.
I am looking forward to seeing the changes of the restaurant.
Yours sincerely
April 19,
May 12,
Dear Sir，
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However， when I called your Complaints Department， the girl who answered my phone was very rude. For one thing she interrupted me continually， for another she even said that the fault was my own. Needless to say， such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined， and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours，
Donna
Dear Sir/Madam,
This is Melissa from Jiangsu. I bought 10 pairs of shoes from your online store on the 29th of April ,they are 99Yuan in all.and I got them on the 1st of May. Five pairs of pink shoes are good. But five pairs of apricot shoes with quality issues.they lose colour and we can not wear them. So I suggest you can improve the production process and change them for us and you should bear the freight.
Looking forward to your reply.
Best regards,
Melissa
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15,
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
June 8,
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)