在日常学习、工作或生活中，大家总少不了接触作文或者范文吧，通过文章可以把我们那些零零散散的思想，聚集在一块。写范文的时候需要注意什么呢？有哪些格式需要注意呢？
在这一学期的外贸实训当中，在老师的指导下，在同学们的帮助和自己的努力下，我把老师交给我们的实训任务圆满完成了。在实训的过程中，我对国际贸易的一些基本的知识有了更深刻的了解，通过实训，我对合同单证以及金融操作等基本的业务从开始的一无所知到现在能够应用到实训中。我也学会了贸易磋商信函的书写，学会了如何与客户交流并促成交易。同时，我认识到平时努力学习理论知识是很有必要的，并且也学会了如何将理论知识运用到实际操作中，这增加了我对这门学科的兴趣。我深刻感觉到了自己对国际贸易知识的了解还是太少了，以后要抓住机会多学习一些相关知识。
这一学期的实训，虽然很辛苦，但是我觉得是值得的，因为在这期间我学到了很多东西。当自己真正把课堂上的所学运用到实际业务中去的时候，会把平时听课过程中遇到的疑点和问题逐个消除，在此我感谢老师不厌其烦为我们解答每一个疑难问题，感谢老师对我们每一位学生的热心帮助。老师在这次实训中起到了指导者的作用，让我们实实在在的学到了很多知识，更有些他自己的心得和亲身经验的传授是让我受益终身。这次实训，我不论是从个人能力上还是业务知识上都有了很大的提高，操作能力也大大提升了。
，通过这次实习，我掌握了很多日后工作所需的基本技能，检验了平时所学习的基础知识，衡量了个人的能力和水平，发觉了自身存在的不足和缺点。这于我来说无疑是受益匪浅的。本次实训是一笔珍贵的财富，它给我带来了许多快乐和乐趣。知道了亲勤的付出是有收获的'，我总结了在进出口贸易业务中的经验和教训，帮助我在以后的学习过程中不断充实自己，更加关注国际的经贸环境，加强实例分析能力并加强训练，增加感性认识，努力提高业务责任和商务运作能力，真正做到学以致用。
我想我还会珍惜在学校的每一次的学习，而这样的实训学习更是值得我去珍惜！相信，有了这一次实训经历，无论是今后的学习还是日后的工作，甚至是未来的生活，我都会更加清楚，自己想要做什么，该做什么，该如何做，怎样才能做好。此次实训将是我今后人生的一个良好开端，他使我学到了很多东西，为今后的学习做了引导，点明了方向，我相信在不远的未来定会有属于我们自己的一片美好的天空。
交货条件
交货delivery 轮船steamship(缩写S.S)
装运、装船shipment 租船charter (the chartered shep) 交货时间 time of delivery
定程租船voyage charter; 装运期限time of shipment 定期租船time charter
托运人(一般指出口商)shipper,consignor
收货人consignee
班轮regular shipping liner 驳船lighter
舱位shipping space 油轮tanker
报关clearance of goods 陆运收据cargo receipt
提货to take delivery of goods
空运提单airway bill 正本提单original B\\L
选择港(任意港)optional port
选港费optional charges
选港费由买方负担 optional charges to be borne by the Buyers 或 optional charges for Buyers account
一月份装船 shipment during January 或 January shipment
一月底装船 shipment not later than Jan.31st.或shipment on or before Jan.31st.
一/二月份装船 shipment during Jan./Feb.或 Jan./Feb. shipment
在。(时间)分两批装船 shipment during....in two lots
在。(时间)平均分两批装船 shipment during....in two equal lots
分三个月装运 in three monthly shipments
分三个月，每月平均装运 in three equal monthly shipments
立即装运 immediate shipments
即期装运 prompt shipments
收到信用证后30天内装运 shipments within 30 days after receipt of L/C
允许分批装船 partial shipment not allowed partial shipment not permitted
partial shipment not unacceptable
交易磋商、合同签订
订单 indent 订货；订购 book; booking
电复 cable reply 实盘 firm offer
递盘 bid; bidding 递实盘 bid f，
还盘 counter offer 发盘(发价) offer
发实盘 offer firm 询盘(询价) inquiry; enquiry
交易磋商、合同签订
指示性价格 price indication
速复 reply immediately
参考价 reference price
习惯做法 usual practice
交易磋商 business negotiation
不受约束 without engagement
业务洽谈 business discussion
限**复 subject to reply **
限* *复到 subject to reply reaching here **
有效期限 time of validity
有效至**: valid till **
购货合同 purchase contract 销售合同 sales contract
购货确认书 purchase confirmation
销售确认书 sales confirmation
一般交易条件 general terms and conditions
以未售出为准 subject to prior sale
需经卖方确认 subject to sellers confirmation
需经我方最后确认 subject to our final confirmation
贸易方式
INT (拍卖auction) 寄售consignment
招标invitation of tender
投标submission of tender
一般代理人agent 总代理人general agent
代理协议agency agreement
累计佣金accumulative commission
补偿贸易compensation trade
(或抵偿贸易)compensating/compensatory trade
(又叫：往返贸易) counter trade
来料加工processing on giving materials
来料装配assembling on provided parts
独家经营/专营权exclusive right
独家经营/包销/代理协议exclusivity agreement
独家代理 sole agency; sole agent; exclusive agency;
exclusive agent
品质条件
品质 quality 原样 original sample
规格 specifications，
说明 descrīption 对等样品 countersample
标准 standard type 参考样品 reference sample
商品目录 catalogue 封样 sealed sample
宣传小册 pamphlet 公差 tolerance
货号 article No. 花色(搭配) assortment
样品 sample 5% 增减 5% plus or minus
代表性样品 representative sample
大路货(良好平均品质)fair average quality
商检仲裁
索赔 claim 争议disputes
罚金条款 penalty 仲裁arbitration
不可抗力 force Majeure 仲裁庭arbitral tribunal
产地证明书certificate of origin
品质检验证书 inspection certificate of quanlity
重量检验证书 inspection certificate of weight (quantity)
**商品检验局 **commodity inspection bureau (*.C.I.B)
品质、重量检验证书 inspection certificate
数量条件
个数 number 净重 net weight
容积 capacity 毛作净 gross for net
体积 volume 皮重 tare
毛重 gross weight
溢短装条款 more or less clause
外 汇
外汇 foreign exchange 法定贬值 duation
外币 foreign currency 法定升值 ruation
汇率 rate of exchange 浮动汇率floating rate
国际收支 balance of payments 硬通货 hard currency
直接标价 direct quotation 软通货 soft currency
间接标价 indirect quotation 金平价 gold standard
买入汇率 buying rate 通货膨胀 inflation
卖出汇率 selling rate 固定汇率 fixed rate
金本位制度 gold standard 黄金输送点 gold points
铸币平价 mint par 纸币制度 paper money system
国际货币基金 international monetary fund
黄金外汇储备 gold and foreign exchange reserve
汇率波动的官定上下限 official upper and lower limits of fluctuatio
卖 方：____________________________________
地 址：____________ 邮码：____________ 电话：____________
法定代表人：____________ 职务：____________
买 方：____________________________________
地 址：____________ 邮码：____________ 电话：____________
法定代表人：____________ 职务：____________
卖方与买方在平等、互利基础上，经双方协商一致同意按下列条款履行，并严格信守。
第一条 货物名称、规格、包装及唛头：
第二条 数量、单价、总值：
卖方有权在3%以内多装或少装。
上述价格内包括给买方佣金____%按FOB值计算。
第三条 装运期限：
第四条 装运口岸：
第五条 目的口岸：
第六条 保险：由卖方按发票金额110%投保。
第七条 付款条件：买方应通过买卖双方同意的银行，开立以卖方为受益人的、不可撤消的、可转让和可分割的、允许分批装运和转船的信用证。该信用证凭装运单据在________国的____ 银行见单即付。
该信用证必须在____前开出。信用证有效期为装船后15天在________国到期。
第八条 单据：卖方应向银行提供已装船清洁提单、发票、装箱单/重量单；如果本合同按CIF条件，应再提供可转让的保险单或保险凭证。
第九条 装运条件：
1.载运船只由卖方安排，允许分批装运并允许转船。
2.卖方于货物装船后，应将合同号码、品名、数量、船只、装船日期以电报通知买方。
第十条 品质和数量/重量的异议与索赔：货到目的口岸后，买方如发现货物品质及/或数量/重量与合同规定不符，除属于保险公司及/或船公司的责任外，买方可以凭双方同意的检验机构出具的检验证明向卖方提出异议。品质异议须于货到目的口岸之日起30天内提出，数量/重量异议须于货到目的。口岸之日起15天内提出，卖方应于收到异议后30天内答复买方。
第十一条 不可抗力：由于不可抗力使卖方不能在本合同规定期限内交货或者不能交货，卖方不负责任。但卖方必须立即电报通知买方。如果买方提出要求，卖方应以挂号函向买方提供由有关机构出具的事故的证明文件。
第十二条 因执行本合同有关事项所发生的一切争执，应由双方通过友好方式协商解决。如果不能取得协议时，则在被告国家根据被告国家仲裁机构的仲裁程序规则进行仲裁。仲裁决定是终局的，对双方具有同等的约束力，仲裁费用除非仲裁机构另有决定外，均由败诉一方负担。
卖 方：____________(盖章)
代表人：____________
买 方：____________(盖章)
代表人：____________
____年__月__日订立
如何表达在涨价前订货
Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.
We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. Though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. Therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.
感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。
我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，并不可避免地引起成品涨价之前便向我方订货。
要求及时供货
We understand that you are the agent for the White Tiger ties. We enclose our order for 1000 dozens of the White Tiger ties. Please note that we need these goods rather urgently as Christmas is drawing near. If you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, December, .
获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。
请注意，由于 圣诞节 在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。
此票订单之货款，待确认贵方已于12月1日前发货之后，本公司即向贵公司开出见票即付的 信用证 。
要求代理商报价
We have read in China Daily that you are the exclusive agent for Hi-Fi Corporation of Africa and Asia. Would you please send us price-lists and catalogues of all the Hi-Fi wireless products and terms of payment. Please advise if you would grant special terms for an annual trade over 1 million U.S. dollars. A visit of your representative would be appreciated. Perhaps he could bring the newest samples of the 999 hand phone, an item of growing interest here.
我方从《中国日报》上获知，贵公司为高保真公司在非洲和亚洲的独家代理商。
请惠送该公司所有无线通讯产品的目录、价目表及付款条件，并请告知，如果每年交易额达100万美元以上，是否可获得特别条件。
敬请贵方派代表来与我们洽谈，并携带最新999型手机样品，该产品在此地销路看好。
为做好大连外国语学院关于《课教学中英语运用能力培养与提高之研究》的教学立项，应用英语学院卢晓娟老师于20xx年6月18日和19日带领部分三年级学生分别走访了辽宁省新元进出口股份有限公司和大连东展集团公司。
新元进出口公司的资深业务部门经理吕� 吕经理特别强调学生在学校要努力学习和提高语言应用能力的重要性，还强调了学生要注重能力的培养和综合素质提高的重要性。吕经理的讲解生动有趣，同学们也是踊跃提问，两个多小时很快就过去了。学生们都表示回学校后一定要更加努力地学习，打好基础，为将来的就业做好准备。
在东展集团公司，由人力资源部的陈部长为同学们上了一堂如何应对未来的求职面试的说明课。她首先介绍了东展集团公司，然后结合实际，为学生们讲述了面试应注意的问题和应做的准备。同学们也就自己感兴趣的话题提出了各自的问题。对此，陈部长也都
通过这两次的课外实践和参观，同学们纷纷表示不虚此行，对未来的学习有了更加明确的认识。开扩了学生的视野，提高了学生的就业能力，为学生顺利走向社会做好准备。
教学实践中的问题：
课外教学实践� 但在实施过程中，也存在许多问题。主要的问题有下面几个方面，一是我们学校缺少自己的教学实践基地。为了使学生有实践的机会，教师只能自己出去找实习的地方，在操作过程中有许多困难。许多公司并不愿意接受这种实习方式，即使我们不要任何报酬。他们拒绝的理由是我们学生没有工作经验，从某种角度来说，我们的实习影响他们正常的工作。二是资金比较紧张。学生出外实践的费用由谁来承担是个很大的问题。学校的住地与市内的。距离较远，因此安排实践活动的花费较大。对于贫困学生来说是一笔较大的开支。如果学校投入，资金比较紧张。教师个人又难以承担。再有就是课外实践的时间安排及人数的问题。目前学生的上课时间安排都比较紧张，对于教学实践活动难以找到合适的时间。参加
的人数又不能达到满意的数量。总之，教学实践是有益于教学和学生的一项活动，应该引起学校的重视，在今后的教学中能给以更多的关注。
Dear sirs，In reply to your letter of 21st Novermber, We have pleasure in enclosing a detailed quotation for bathroom showers.Besides those advertised in the Builers' Joural, our illustrated catalogue also encolsed shows various types of bathroom fittings and the sizes types can be supplied from stock.45-60 days should be allowed for delivery of those marked with an asterisk.Building contractors in Hong Kong and Taiwan have found our equipment easy to install and attractive in apperance.Naturally all parts are replacable.and our quotation includes prices of spare parts.We can allow a 2% discount on all orders of US$6,000 in value and overf, and a 3%on orders exceeding US$20,000.Any orders you place with us will be processed promptly.yours faithfully.Francesco Marani
Sales Manager
Encl.2
Via S.Lorenzo, 24/a
Castellon Spain Tel:(964)560001 Fax(964)560002 A.第一时间回复——对优先级高的买家要在第一时间回复，领先一步，胜人一筹。
B.回复体现专业性——越来越多的买家关注供应商的专业度。专业度体现在产品和 国际贸易 两方面。您要把您的专业性，渗透在每一次的回复中，不断地提醒买家，您是非常专业的供应商。
C.有问必复，言出必践——对买家的所有问题都要给出答案，即使确实不能马上回答，也要给出回复的时间。对所回复的内容，要确保可以达到，不要给买家怀疑我们能力和信誉的机会。D.注重沟通技巧——措辞委婉有礼，进退有据
E.尽可能多的掌握买家情况。信息的交流是双向的，在您提供信息给买家时，您也可以根据实际情况适时地提一些开放式的问题来了解买家情况，如贵司主要采购哪些产品等？您一年的采购量大约多少？ 以下跟您分享一份高质量的报盘： Dear Mr.Felix Graumann，Thanks for your e-mail dated Apr.27th.We are pleased to offer you as below。开篇：
1、称呼：如果您知道客户的名字，在回复时要称呼他的名字，不要再称呼Dear sir，Dear Madam，这样会给买家陌生感。
2、致谢：最好写明客户 询盘 的日期，以方便买家回忆和查询。PRODUCT： XXXXXX PHOTO：
SPE CIF ICATIONS ： appearance：white powder purity(GC)：99.0% Min melting point：31℃Min PACKING ： 50kg iron drums(37cm×37cm×57cm)12mt/1×20’FCL PRICE：1，000kgs USD10.10/kg CFR Rotterdam by sea on LCL basis SHIPMENT DATE：within 10 days after receipt of payment or original L/C 报价部分：
1、产品图片
2、指标：提供详尽的指标说明产品质量，也是个最佳时机表现供应商的专业度。
3、包装：不仅提供包装类型，还提供包装类型，还提供包装尺寸和整箱装货量，给予买家核价的方便。
4、价格，数量，交货期：针对数量报价，使报价更有针对性和可比性。交货期也是必须提供给买家的重要信息。
5、支付方式
For your information，we are the biggest manufacturer in China for this product with output 200mt per annum.Our quality has been approved by many USA clients and we export around 100mt to American market every year.So we do hope that we can enter into
European market through your endeavors.Sample ex commercial lots is available upon receipt of your request.If you have any question，please feel free to let us know。辅助部分：
公司优势和产品优势介绍：该产品中国最大的生产商产量200吨/年，其中100吨销往美国，即突出了公司和产品的实力，又表达了希望与买家共同发展欧洲市场的良好愿望。Looking forward to hearing from you soon。结束语：表达期待回复的愿望 Best Regards Irene，Managing Director XXX CORP。
Add： Qingchun Road，Hangzhou，China Tel： XXXXXX Fax： XXXXXX E-mail： XXXXXX Website： XXXXXX 签名：
报价版函电
（一）Dear Sirs:
This time last year you placed an order for Type BS362 12-volt sealed batteries.This is adiscontinued line which we had on offer at the time.We now have a similar product on offer, Type com233.It occurs to us that you might be interested.A descriptive leaflet is enclosed.We have a stockof 590 of Type com233 which we are selling off at GB￡30 each.We can offer a quantity discount of upto 15%， but we are prepared to give 20% discount for an offer to buy the complete stock.We are giving you this opportunity in view of your previous order.We would appreciate a prompt reply, since we will put the offer out in the event of your not being interested.Yours faithfully，Tony SmithChiefSeller
先生:
去年此时贵公司所订购的BS362型号12伏密封电池，现已停止生产。
现有同类型产品com233，存货共五百九十件，特惠价每件30英镑。贵公司如感兴趣，敬请参看随附的简介说明。
大批订购可获八五折优惠，整批购入则可享八折特惠。
为感谢贵公司以往惠顾，特此给予订购优惠。极盼立即回覆，如贵公司未欲订购，本公司亦能尽早另作安排。
销售部主任
托尼。斯密思谨上
2004年1月20日
（二）Dear sirs，We have received your address from…a business acquaintance of ours in…who also informed us that you require a large amount of the items we manufacture.Our…are very well known in more thanEuropean and other foreign countries.During the past…years, we have been able to constantly expand our export program.We are interested in gaining foothold in your country and offering ourentire line of…on the market.In order to give you an idea of the capacity of our organization, we are enclosing our comprehensive illustrated brochure.We would be very pleased to receive an answer fromyou.Sincerely yours.（signature）
敬启者:
我们已由…（公司名）得悉贵司的地址，该公司是我们在…（地名）的生意往来时结识的。其并告之我们，贵司正需大量蔽公司所制造的产品。敝公司的…（品名）在大部分欧洲及其他国家享有盛名。过去…年以来，蔽公司均能稳定地扩大出口计划。敝公司对于在贵国获得立脚点深感兴趣，故原供应本公司的所有产品以满足贵国需要。
为了使贵司对我们的公司结构有所了解，特附上一本综合性简介小册子，望查收！
敬侯答复！
顺颂
商祺！
一、寄样 英语 ：询求样品
1、如能提供下列各种高档印刷用纸，请寄样品。
Will you please send us samples of the best printing papers you can offer of the following kinds.2.贵公司的纸张如能符合我方要求，而且价格合理，可否提供样品？
Can you send us samples of paper that you can guarantee in this respect, and that will also be reasonable in price?
3、请寄给我们春季用的衬料新品种样品，库存或现生产中的布料均可。
You might also send me patterns of any new linings in stock or on the looms, for the spring.二、寄样 英语 ：寄送样品
1、贵公司昨日的来信收悉，我们将送去下列样品。
We have received your favour of yesterday's date, and have pleasure in enclosing you our samples as follows.2.现送上我公司最近发行的目录一份和几件样品，贵公司对此可能感兴趣，我们静候回音。
We are enclosing a copy of our recent catalogue with a few samples which may possibly interest you, and shall be glad to hear from you at any time.三、寄样 英语 ：收到样品
1、贵公司寄来的价格表、折扣率、成交条件和样品均收到。对以上诸方面，我们均感到满意。
We have received your samples, with a price-list, also your scale of rebate and terms of settlement, all of which we find satisfactory.2.贵公司7月12日寄来的样品和价目表均已收到。
Your esteemed favour of the 12th Jul with samples and price-list, is duly to hand.四、寄样英语：目录、价目表
We have pleasure in sending herewith a copy of our illustrated catalogue of the machines suitable for your business.2.随信寄去目录表一份，并附有批量订购现货的报价。
We are sending you by this post a catalogue, containing quotations for large orders taken from our existing stock.五、寄样英语：按样品询价
We have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require.Please send your samples corresponding to our samples with the most reasonable price C.I.F.Singapore if you can supply within three months from now.本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。若贵公司能在3个月内供货，请送供货样品，并提供新加坡港C.I.F.最合理的报价。
客户对待样品运费的态度往往反映了客户合作意愿的大小。因此写好一封要求客户付样品运费的函电是必要的。函电例文 Dear Sir，Thanks a lot for your continued interests in our products.We have sincerity in doing business with you your request of samples, glad to tell you they are available now.In order to promote our business in future, they shall be free of charge for you.But as our company principle, you need to pay the freight charges.The samples shall be posted to you as soon as you supply us your express account: DHL ， FEDEX, or UPS account, or we receive your transmit about USD ， to our account: *****in *****Bank.Hope this little discommodiousness will not stand in the way of our business.Look forward to your early reply and cooperating with you in near future.Best regards!
Yours Faithfully
Dear Sirs，We have pleasure in advising you that your order of March 6 has been shipped today by M/Y ‘Applol’ from Tokyo.Please find enclosed our invoice for @ 6182 and note that we have drawn on you for this amount at sight attaching the shipping documents to our draft.As arranged，we have instructed our bankers to send the documents against payment of our draft which we recommend to your protection。
Yours faithfully，中文对照
敬启者： 阁下3月6日订货已交由阿波罗轮承运，今天已从东京港启航，特此奉告。现随函附上美金6182元汇票，开给贵方的汇票是见票即付期票，同时附上装船文件，敬请查收。依照安排，现已指示我方银行发出我方汇票付款文件，对贵方是有利的。
×××敬上
i have arranged production of this order according to your ， our Accounting Department do not allow to execute this order if you do not pay full in advance due to its small quantiy and great varieties.so i kindly asvise you to pay full in adcance,if so you can avoid double sevice charge.looking forward to your favorable reply.best regards!
Order have already been placed to production department.But the financial department require deposite because our quantity is small with many specs.Please kindly make full payment and save bank cost.Do you think so?
Waiting for your kind reply.Have a nice day.
为期四天的外贸英语函电实训总结已经结束，在这四天里，我们严格按照实训要求操作，完成了一系列有关于外贸英语函电写作的步骤，在实训过程中我们不断巩固和提高了英语函电的写作知识，使我们的专业技术水平得到了有效的提高。
通过实训，使我对外贸英语函电写作有了进一步了解和认识，进一步掌握了写作函电的基本知识，基本格式和基本技能。本次实训，也是一笔珍贵的财富，带给了我们许多快乐。虽然天气比较寒冷，但同学们每天都能按时到教室自觉上机操作，在操作中同学们积极交流写作经验，使得知识互补，达到共赢。
外贸英语函电写作是一个复杂的过程，涉及的外贸知识多、商务礼仪多、写作范围广、英语语法标准等方面，它要求对外贸函电写作的从业人员不仅要熟练地掌握英语知识和外贸专业知识，还应加强我们对实际函电写作的了解和动手能力。
在这次实训中我们所写作的外贸函电有：建立业务关系信函的翻译与写作、询盘及回复信函的翻译与写作、申诉、索赔和理赔信函的翻译与写作、订单、接受和拒绝信函的翻译与写作、催开信用证和修改信用证信函的翻译与写作、装运及保险信函的翻译与写作、报盘、发盘与还盘信函的翻译与写作。通过写作这些函电我们不仅对外贸英语函电写作进行了练习而且我们对国际贸易实务的有关知识进行了巩固，为以后工作打下了良好基础。
本次实训的主要目的是： 通过实训，使学生系统掌握《外贸英语函电》的知识体系，学习商务函电写作的基本技巧和方法，能够灵活运用商务函电的专业术语、常用词汇、相关句型和习惯表达方式进行外贸交易洽谈中主要环节信息的撰写和交流，从而培养学生的阅读、翻译和写作能力，使学生能用英语处理进出口业务往来函电，为其今后参与毕业实习、顺利求职就业，并熟练掌握本专业岗位工作奠定基础。
我们作为国际贸易实务专业的学生，对这方面知识的了解和学习就显得十分必要和重要了。因此，从大一我们国际贸易实务专业就开设国际贸易、大二就开设了外贸英语函电这门课程，为了使我们更好地，更加深刻地了解和掌握本学期这门课程加强理论知识和实践的相互联系，能够顺利地与外商进行磋商和贸易往来。专业老师为我们安排的这个为期四天的外贸英语函电写作实训。让我们真正地认识到了和接触到了实际写作方面的知识，让我们能更好地理论去联系实际。在这几天的写作实训当中，在老师的指导下，在同学们的帮助以及自己的努力下，我把老师交给我们的实训任务圆满地完成了。在实训的过程中，我对外贸英语函电写作的一些基本的知识有了更加深刻的了解，通过实训，我对进出口贸易交易过程中的'具体流程有了一个清楚的认识，同时也明白了平时努力学习理论知识的重要性以及实际操作的必要性。外贸英语函电写作在国际贸易中占据着重要的地位。随着国际贸易的发展，国际间贸易往来的频繁，国际贸易将会有较大的发展前景，而在国际贸易中发挥重大作用的英语函电也会直接关系到企业外贸业务的完成和经济效益的实现。一份正确的，完整的，规范的函电，需要相关工作人员认真负责、细心耐心地完成。作为一名国际贸易实务的学生，对于有关国际贸易具体操作的过程都应该有所了解，外贸英语函电的写作是一名从事外贸工作人员必不可少的职业技能之一，所以，我们要重视这项技能，认真学习这项技能，只有这样，才能在以后的职业生涯中发挥出它重要的功能。
20 January
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
This is to confirm your telex of 16 January 2004, asking us to make you firm offers for rice and soybeans C&F Singapore.
We telexed you this morning offering you 300 metric tons of polished rice at A$2,400 per metric ton, C&F Singapore, for shipment during March/April 2004. This offer is firm, subject to the receipt of your reply before 10 February 2004.
Please note that we have quoted our most favourable price and are unable to entertain any counter offer.
With regard to soybeans, we advise you that the few lots we have at present are under offer elsewhere. If, however, you were to make us a suitable offer, there is a possibility of our supplying them.As you know, of late, it has been a heavy demand for these commodities and this has resulted in increased prices. You may, however, take advantage of the strengthening market if you send an immediate reply.Yours faithfully,Tony SmithChief Seller
先生：二零零四年元月十六日有关查询大米和大豆新加坡到岸价的电传已收悉。
今日上午电传报价：精白米三百公吨，每公吨成本加运费新加坡到岸价为2400澳元。于二零零四年三或四月装运。以上实价需由贵公司于二零零四年二月十日前回覆确实。
该报价为最优惠价，恕不能还价。
本公司与客户正洽售一批大豆交易，若贵公司愿意报以适当买价，本公司乐意出售。近来该类产品需求热烈，令价格上涨。请贵公司把握机会，尽早落实定单为盼。
从上文可以看出，即使翻译过来的外贸函电都有很规范的格式和用语。所以，外贸函电是一种很正规的函电，刚开始做 外贸的时候可以多看看别人是怎么写的。
要求按现金提货方式装运订货
Dear Sir or Madam:
Thank you for your order No.6464 dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time. Would it be acceptable to ship this order cash on delivery?
If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence.
We look forward to hearing from you.
Yours sincerely,
Hillary
延迟付款
Dear Sir or Madam:
Thank you for your letter dated 24 March. We are very sorry to hear about your company’s current financial problems.
We have considered your request to delay payment of your outstanding balance of US$11.426 until 1 May of this year. We are happy to tell you that we can agree to your proposal.
We must add, however, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship.
We wish you better times ahead.
Yours sincerely,
Hillary
确认供货
Dear Sir or Madam:
As a result of our recent exchange of information, we have a strong interest to work with your proposal.
Please see the following terms and conditions as a confirmation of the start of our business relationship.
Product Name:
Spec. Number:
Quantity:
Price:
Packing:
Payment:
We hope that this first transaction will come to a successful conclusion for both of us. We look forward to continuing a mutually beneficial trade between our companies.
Yours faithfully,
Hillary
1商业关系建立函 Dear Mr.Jones:
We understand from your information posted on that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our website Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton comF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely,（b.）no-firm offer Dear Mr.Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely, 报盘函是指卖方在销售某种商品时，向买方报价、介绍商品情况。提出交易条件（包括商品名称、数量、价格、付款条件、交货日期等）时所写的一种外贸信函。报盘有实盘和虚盘之分。实盘是报盘人在规定的期限内对所提条件的肯定表示，报盘人在有限期内不得随意改变和撤回报盘内容，报盘一经买方接受，买卖立即敲定，双方就有了法律约束力的合同关系。虚盘是报盘人所作的非承诺性表示，附有保留条件，如“以我方最后确认为（subject to our final confirmation）_”等 3还盘
Dear Sir or Madam We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these.While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%。As our order would be worth around US$50,000, you may think it worthwhile to make a concession.We are looking forward to your reply, Sincerely
Dear Sir or Madam We confirm having received your telex No.LT/531 of May 17, asking us to make a 10% reduction in our price for Men's Shirts.Much to our regret, we are unable to comply with your request because we have given you the lowest possible price.We can assure you that the price quoted reflects the high quality of the products.We still hope to have the opportunity to work with you and any further enquiry will receive our prompt attention.Sincerel 4.Make a counteroffer 买方收到卖方的报盘后，如果不接受或者不能完全接受其交易条件，可以针对价格、支付方式。装运期等主要条件进行修改和提出不同的建议。这种修�
4接盘
Dear Sir or Madam, Subj: Leather shoes
We accept your counteroffer of July 7th and are pleased to confirm having concluded the transaction of the captioned goods with you.Our factory has informed us that they can, at present, entertained orders of 20,000 pairs per week.Thus, you can rest assured that your order of 50,000 pairs for shipment next month will be fulfilled as contracted upon.However, emphasis has to be laid on the point that your L/C must reach here by the end of this ， shipment has to be delayed.We are now enclosing here with our Sales Contract No.37G4321 in duplicate.Please countersign and return us one copy for records.We appreciate your cooperation and trust that our products will turn out to your satisfaction.Sincerely 5.Acceptance 接受是交易的一方完全同意对方的报盘或还盘的全部内容所作的肯定表示。一经接受，交易即告成立，买卖双方分别承担自己的义务。
5接受
The signing of the contract 18 September 2015 Qianlong International Co.， LtdUSA New York Wall Street commercial building, No.109,the USA.Dear Jack I have drawn up a contract, and sent to your mailbox, please check it.Have any questions, please inform me, I will change in time.We look forward to receiving your enquires soon.Yours faithfully Liu Xi Jinhua Export Co.， Ltd.China Nanjing Shanghai Road 99 September 2015 Jinhua Export Co.， Ltd.China Nanjing Shanghai Road 99 Dear Miss Liu xi: I have received your contract, after careful examination and no problem, this is a satisfactory contract.I have signed and sent to your mail box.Please check.We look forward to receiving your enquires soon.Yours faithfully Jack Qianlong International Co.， Ltd USA New York Wall Street commercial building, No.109,the USA.6催证函
Gentlemen: June 18, 2001 Thank you for your order No.599.In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor.This account shall be available until Sep.20.Upon arrival of the L/C we will pack and ship the order as requested.Sincerely
7发证催货函 Dear Sirs: June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms.According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep.20.Please advise us by fax when the order has been executed.Sincerely
8启运函（装船通知）Shipping Advice FROM: Jinhua Export Co.， Ltd.China Nanjing Shanghai Road 99 TO: Qianlong International Co.， Ltd.DATE:AFTER 2015.10.10 RE:INVOICE NO:SUNJA 20110322
WE HEREBY INFORM YOU THAT THE GOODS UNDER THE ABOVE MENTIONED INVOICEHAVE BEEN SHIPPED.THE DETAILS OF THE SHIPPMENT ARE AS FOLLOWS:
Product No: 17001 Product: BEDSHEET Description: 6 OZ OF ORGANIC COTTON, SIZE: 250*250CM, PACKING: 1PCS/PASTIC BAG,100PCS/CARTON Unit Price :USD 100 PER PC CIF NEWYORK QUANTITY:10000 PC S AMOUNT:USD1000000
Quality: As per samples 8455 and 7ty58 submitted by seller on September 12, 2015.Payment: By 30 days' L/C Pa cking: 100PCS/CARTON Means of transport: BY SEA SHIPPING MARK:
BEDSHEET U.S.A
C/NO.1-10000
MADE IN CHINA Port of Shipment:SHANGHAI Port of Destination:NEWYORK DATE OF SHIPPMENT: October.10.2015 VESSEL’S NAME:CMA CGM NEPTVNE V.485W B/L NO:CGLSHA 0303088NA ETD（Expected Time of Delivery）: October.25.2015 ETA（Estimated Time of Arrival）: October.30.2015
Liu Xi Jinhua Export Co.， Ltd.9保险（投保通知）Insurance October 2015 Jinhua Export Co.， Ltd.China Nanjing Shanghai Road 99 Dear Miss Liu xi: We have received a notice of shipment and your delivery speed is satisfactory.The cooperation of this time is very you will have the insurance.We look forward to receiving your enquires soon.Yours faithfully Jack Qianlong International Co.， Ltd USA New York Wall Street commercial building, No.109,the 2015 Qianlong International Co.， Ltd USA New York Wall Street commercial building, No.109,the USA.Dear Jack That is what we should do, we have the insurance as well as the relevant certificate to handle, and then will be sent to you.We look forward to receiving your enquires soon.Yours faithfully Liu Xi Jinhua Export Co.， Ltd.China Nanjing Shanghai Road 99
10催款函
Dear Sir or Madam: Thank you for your order No.6565 dated 1 July for 100widgets.I regret to say that our records show that we do not have sufficient letter of credit.We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.We are sorry for the delay and await your instructions.Yours sincerely，11感谢函 Letter of Thanks
I’m writing to thank you for the opportunity given to us to ①（给予的机会）。We have sent you ②（订单相关资料）③（订单号）④（订单日期）。This is your first order with us, and we were so pleased to receive it.It is my sincere hope that our handling of your first order will lead to ⑤（首份订单带来的益处）。I would like to express my gratitude again for ⑥（致谢内容）！
September 4,
Mr. Rob Subbaraman
Export Manager
Nusantara Trading Co. Ltd.
Jalan Malaks No.51
Jakarta
Indonesia
Dear Mr. Subbaraman,
Order NT-20717
We have received the documents and taken delivery of the above order which arrived at Kowloon on the M.V. Toho Maru.
On checking the goods we found that carton 13 contained only 15,000 Coconut ball pens,although 24,000 had been entered on both the packing list and the invoice.
The full consignment is urgently required to complete orders for three of our major customers so it is absolutely essential that you ship the additional 9,000 ball pens on the earliest possible flight from Jakarta.
This is the third time in the last twelve months that you have short-shipped one of our orders.If there is any further repetition of this we will be forced to look for an alternative supplier.
Yours Sincerely,
Leung Suet Chan
Deputy Manager
Thank you for your letter of 2 November. We are delighted to hear that you are to pleased with the refurbishment of your hotel. As your know 。in our line of work, we depend on good ，reports about our projects to win further business. Our clients always shop around and look for references before committing themselves. With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry 。 Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel 。 We would ， of course ， stay overnight at least.Ill call you next week to hear your reaction. Thanks again for you kind words.
从11月2日的来函得悉阁下对贵饭店的整修感到满意，此消息对本公司实是一鼓励。设计行业重视声誉，客人在选择设计公司时必然会有所比较。如蒙允许，本公司欲请贵饭店作推荐人，证明有关整修的质素。未知可否让其他客户来电垂询？此外，如获允准间或联同客户前来参观贵饭店整修，定必有莫大帮助。当然，本公司会预订房间，至少留宿一晚。
外贸函电
外贸函电外贸函电是一种商务信件，英文foreign correspondence。写外贸函电是外贸业务员的日常工作之一，然而，能写好外贸函电的外贸业务员却不多，为了有助于大家写好外贸函电，本文总结了几个经典外贸函电范文，可供参考。 外贸函电就是有着国际贸易关系的双方由于彼此的业务往来而产生的信件，但在信息化高度发达的今天，该信件并不局限于纸质信件，也可以是电子邮件、传真或MSN。
外贸函电最常用的内容：建立业务关系、询盘、发盘、回复、销售合同、包装、保险、赔偿、仲裁等。
外贸函电基本要求：主题明确，内容简洁，语言精炼，表述完整。
外贸函电的格式：有固定的语言、习惯用法和常用句型。
外贸函电的。语气：各部分语气。开发信、询盘回复一般要客气，表达感谢；平常业务联系要细心、信任；催促付款要紧急而不失礼貌；客户索赔要理解、给予足够的解释和说明。
范文：
一、如何表达在涨价前订货
Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.
We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. Though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. Therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.
感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。
我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，()并不可避免地引起成品涨价之前便向我方订货。
二、要求及时供货
We understand that you are the agent for the White Tiger ties. We enclose our order for 1000 dozens of the White Tiger ties. Please note that we need these goods rather urgently as Christmas is drawing near. If you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, December, 2000.
获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。
请注意，由于圣诞节在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。
此票订单之货款，待确认贵方已于2000年12月1日前发货之后，本公司即向贵公司开出见票即付的信用证。
三、回复询盘告知无货
Referring to your letter of 5 June, we very much regret that we are unable to make you an offer for the goods you demand. The reason is that the product you need has been out of stock. What's more our manufacturers have declined orders because of shortage of raw materials.
We shall, however, file your inquiry and cable you our offers as soon as we have got supplies.
我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。
我方已将贵方询函备案，一经有货，我方将以电报报盘。
四、如何追问买方意见
In reply to your inquiry we sent you on May 25 a copy of illustrated catalog of our electric products. As we have not heard from you since, we would like to ask whether you have had received our reply and what opinion you have on our products. We are always ready to serve you and should be grateful for your reply.
在5月25日我方对贵方询函的回函中，已寄去本公司电器产品的附图目录。因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我方回函，并征求贵方对本公司产品的意见。我方随时愿意效劳，若承蒙贵方惠赐回函，当不胜感激。
五、如何询问参展条件
From yesterday's Morning Paper we have learned that you are now taking applications from exhibitors for the 2000 Canton Fair. We hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.
从昨天《晨报》上获悉，贵单位正在征集“2000年广交会”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。
六、如何索要产品目录
We get your name and address from your local Chamber of Commerce.We are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.
我方从贵公司的商会获知你们的名称与地址。
本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。
七、按样品询价
We have a large demand for the supply of 50,000 meters brown serge, whose * enclosed to show you the shade and quality we require. Please send your * corresponding to our * with the most reasonable price C.I.F. Singapore if you can supply within three months from now.
本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。
若贵公司能在3个月内供货，请送供货样品，并提供新加坡港C.I.F.最合理的报价。
货物运输函电范例
CHINA TRANSWORLD SHIPPING CORPORATION
3333 Binhai Street,Liaoning,China
Tel: (0411)5000000 Fax:(0411)5000001
Zip code:116001
September 13,
Mr.Jason Goodman
Senior Shipping Clerk
Northgranary Cereals,Inc.
616 Taiyangdao Street
Harbin 116001
Dear :
Thank you for your fax of September 11. We are pleased to inform you that we have been able to secure the vessel you asked for.
She is the SS Bohai and is docked at present in Lianyungang.She has a cargo capacity of eight thousand tons,is a bulk carrier,and has a speed of 24 knots which will certainly be able to make the number of trips you mentioned.
Please fax us to confirm the charter and we will send you the charter party.
Yours sincerely,
Liu Hanchen
Charter Department
1．引言
随着信息技术的迅猛发展，多媒体技术已广泛运用于外贸英语函电教学。多媒体网络外贸英语函电教学具有多媒体集成、跨平台资源共享、个性化学习、交互和远程教学等许多独特的优势。将信息技术与外贸英语函电教学整合，让教师和学生都要学会并利用网络上的教学资源，在教学内容编排、教学模式探究和教学评价体系等方面开展研究，这样，学生就可以突破有限的课堂时间，充分利用课后网络环境下的自主学习，我们才能充分利用网络平台提高外贸英语函电课程的教学效果，并以此推动多媒体网络教学特色的外贸英语函电课程改革。
2．多媒体网络环境下的外贸英语函电教学实践
2。1教学内容
实践表明，现代教育技术在外贸英语函电教学中的应用，可丰富教学内容，充分利用录像、光盘、多媒体课件、网上课件等各种教学手段，多角度、多层次、多方位配合教学的实施过程。教师可利用PowerPoint或一些多媒体制作工具，如Authorware、Flash等，来编写演示文稿或制作多媒体课件，通过清晰的图像和画面，形象逼真地展现一系列如商务信件、国际商务合同与协议样本、单据、票证实物图象及其应用流程等，让学生对所学知识有感性认识，激发学习兴趣。
计算机的网络化、远程化以及由其功能所提供的电子图书馆、电子邮件和电子信箱，可向教师及学生提供内容丰富、包罗万象的古今中外的资料信息。这些资料做成多媒体课件，可以为学生提供真实的语言学习环境，激发学习热情，创设身临其境的情景。如《随心所欲》教学软件中的商务英语篇为我们展现了询价、发盘、还盘、支付、装运和保险方面的内容，提供了商务洽谈的真实情景，大大提高了学生学习的积极性。
多媒体网络技术的应用还利于广泛应用在线学习资源。通过对多媒体教室的灵活应用，教师在授课的同时能够对学生进行在线网络资源应用的训练，让学生体会到在线学习资料的丰富和时效性，更好地让学生掌握实际写作技巧。又借用自己的教学网站和其他相关的网站在课堂上同时应用，起到了充实和丰富教学内容的作用。
2。2教学模式
多媒体网络在教学中的运用给外贸英语函电课程的教学带来了勃勃生机，改变了这门课的教学模式。具体表现在如下几个方面：
（1）人机交互
由于多媒体具有人机交互性强的特征，能够促进个体与集体之间的交流与互动。在这种模式中，教师通过交互界面向各学生或学习小组提出问题，学生和教师进行交互，分别发表自己的意见并和其他学生或学习小组进行交流，最终取得传递信息、答疑解惑的功效。在整个互动过程中，教师作为指导者始终参与其中。
多媒体网络的交互性使得外贸英语函电的教学实现信息实时交换。例如，在模仿外贸业务整个过程中，往来信件写作可以通过电子邮件的形式，由学生先发给教师，教师进行适当讲评，再发回给学生修改，如此反复讨论和交流，最终学生在一种主动学习的情况下掌握了外贸函电的写作知识和技巧。另外，还可以利用多媒体的交互功能，建立一个案例模拟学习模块，模拟外贸的整个过程，互相进行业务信函的往来交流，既学习外贸业务信函的写作要点，学生又可以互相指出写作中的错误及应注意的问题。这样，不仅学会了外贸业务信函的写作技巧，掌握了外贸业务的全过程，又可以通过指出别人的错误来提高自己的学习效果，极大提高了学生的学习兴趣。
（2）合作探究
合作探究主要通过师生合作、生生合作、人机合作、同质学习者合作、异质学习者合作等形式引导学生进行探究式学习。多媒体网络环境下外贸英语函电合作学习通常按如下步骤进行：一、准备阶段：教师对学生网络合作学习中所需的相互合作及交流技能进行培训。小组成员根据任务进行组内讨论，交换不同意见，制定学习计划并进行明确分工。二、信息收集：小组成员各自收集信息，然后通过面对面、电子邮件或网上聊天等方式进行沟通和交流，最后一起对所收集的信息加以整理、分析、修改并归纳，统一意见，形成学习任务的共同成果。三、成果展示：每个小组通过网络向班级其他成员展示自己小组的成果并听取其他小组的反馈和建议，然后针对反馈信息进一步完善自己的小组成果。四、综合评价：是对整个网络外贸英语函电合作学习活动的一个回顾与分析。学习小组成员相互通过面对面或电子邮件交流等方式来分析在该项活动中自己的收获，发现不足并进行完善，教师可以从中发现问题并及时给予指导和解决。
（3）情境创设
多媒体能够通过音响、图像、动画、过程演示等手段来实现对重点、难点、抽象概念等复杂内容进行形象展示，产生一种多维形式效应，对学生的感观产生强烈的刺激，给学生创设真实活泼的学习情境，引发学生的学习兴趣，推动学习的内部动力，并能以直观的画面生动形象地传授知识。在这种情况下，模拟教学把枯燥无味的知识和有意义的范例联系起来，引导学生趣味化地把所学知识有效地应用到实际生活中去。如在学习写英文业务信函的过程时，往往会遇到一些学生们从来没见过的商品，这时他们会很难想象出究竟，也很难记忆这些新单词，多媒体中的图像和动画很容易地解决了这一问题。又如，在谈到交易会时，由于大多数学生没有参加过交易会，对交易会有一种即好奇又神秘又向往的感觉，那么，在多媒体的教学中，有关交易会的画面、场景、买卖洽谈等等影视画面，极大地激发了学生们的学习热情。学生会视这样丰富趣味的课堂为一种享受感到课堂内轻松愉快，对所学知识都能够较好地理解掌握。
（4）自主学习
在多媒体教学中，强大的交互功能使得学习者不再是被动的学习，他们可以主动地参与到教学过程的'各个环节中去。例如，要学习或复习某一部分，要回答某一问题，要检验自己的学习情况等，均可随时终止正在运行的程序，转入到自己所需要的那一部分中去。这样极大地调动了学习者的学习积极性和学习兴趣。如，利用多媒体软件的技能训练，可以通过完成预先设计好的各类习题以及练习，然后进行错误统计，修正自己的错误，达到自主学习的目的。多媒体强大的交互功能提高了外贸函电教学的深度和广度，极大地增加了学生的学习主动性，为开发学生的创造性思维创造了条件。
2。3教学评价
多媒体网络环境下的外贸英语函电教学，如何对学生进行全面客观的评价影响着多媒体网络外语英语函电教学的发展。根据评价在教学过程中的作用和功能，教学评价可分为结果评价和持续评价。结果评价是对某一次考试的结果进行的终结性评价。持续评价是在学习过程中对学生持续学习情况做出的形成性评价。
如何有效地检查学生学习的效果，如何使学生在实际的工作中能有效灵活地利用所学的知识解决实际问题，是今后的考评体系中要完善的问题。外贸英语函电作为一门实操性很强的课程，在评价过程中应合理安排结果评价和持续评价的比例，教师可以根据课程实际情况自行安排考试考查比例。平时成绩主要依据出勤率、课堂表现、参与讨论程度、作业质量或阶段考核结果打分。多媒体网络环境下的考核方式也更加灵活，采取口试、笔试和机试相结合的考核方法，不但考核学生的英语口语，也考核学生的外贸业务知识，同时还能提高学生办公软件的操作能力，如要求学生在网站上（如阿里巴巴网站）寻找客户，发函、回函等，进行真实的业务训练，如对方有回复，相关学生可被酌情加上一定分数。通过一系列的改革与创新，更加突出了本门课程实践性强，可操作性强的特点，使学生由被动输入变为主动探求知识。这样的考核方法才能够真正检验学生的学习效果。
3．结语
将多媒体网络技术与外贸英语函电教学进行有机结合是外贸英语函电新型有效的教学手段。在外贸英语函电教学中运用多媒体网络技术，不仅给学生提供了广阔的、有弹性的、富于创造性的学习空间，且利于促进教学内容、教学模式、教学评价的转变从而提高教学质量。在实际教学过程中，教师应开拓创新，学习最新的英语教学理论和多媒体网络技术知识，在坚持以学生为中心的基础上充分发挥教师组织者、协调者和引导者的作用，充分利用网络平台提高外贸英语函电课程的教学效果，并以此推动网络教学特色的外贸英语函电课程改革。
1 Brieger，N。Teaching Business English Handbook[M]。York：York Associates。1997。
2 范姣莲。 网络环境下外语教学模式的思考[J]。 中国电化教育，20xx，3。
3 归缨。 网络环境下的合作学习研究[J]。外语电化教学，20xx，4。
4 何荔。 数字技术环境下“多元互动”式大学英语教学模式[J]。 山东外语教学，20xx，4。
5 李凌云。 现代远程教育手段在高职外贸英语函电教学中的应用[J]。 职业技术教育，20xx，8。
6 刘利平， 刘丽洁， 刘红达。 网络多媒体环境下的高职英语教学模式改革探究[J]。 河北师范大学学报（教育科学版），20xx，11。
7 王燕萍。 多媒体网络环境下大学英语教学的评价体系研究[J]。 外语界，20xx，S1。
8 萧好章，王莉梅。 大学英语教学模式改革初探[J]。 外语与外语教学，20xx，2。
摘要： 20xx年对于全世界来说，应该是不平静的一年。一场全球性的金融危机突如其来，影响巨大。甚至影响了对外贸易。本文就商务英语函电的概念、功能及其所体现的开放性，全球性，地域性，低成本和高效率等内在的特征，商务英语函电在对外贸易中的应用及在对外贸易的作用进行了相关探索。它不仅改变了企业本身的生产，经营，管理，而且对传统的贸易方式带来冲击。其最明显的标志就是增加了贸易机会，降低企业成本，提高贸易效率。所以商务英语函电在经济全球化和全球信息化过程中得到迅猛发展，而其本身的发展又极大地推动了对外贸易的发展。
关键词：商务英语函电、对外贸易、企业
引言
本文在浅析英语函电在对外贸易中的的运用一文中指出，商务英语函电是对外商务交流的主要途径之一。它是函电发出者编码和接受者解码的过程。顺利编码和解码的过程就是利用函电交际的过程。但是由于交际双方的文化背景不同、社会环境背景各异、思维方式和交际方式有别，产生误解在所难免，但同时交际又是一个动态的、系统的过程。因此，揭示并掌握商务英语函电的特点及其翻译技巧，对于提高业务水平、培养跨文化交际能力、顺利达成交易是极为关键的。但是其中还有很多问题值得进一步探索，因此本文在分析商务英语函电概念及特点的基础上，对商务英语函电在对外贸易中的作用进行了研究。从而改变了企业本身的生产，经营，显著降低对外贸易成本，交易效率显著提高，提高了客户的满意度，扩大了贸易机会，使全球经济一体化的进程更快的向前推进。
一、商务英语函电的概念
商务英语函电是对外贸易领域人们借以沟通的书面工作语言， 以外贸知识为背景。以外贸语言为载体的电子书信。 商务英语函电是对外商务交流的主要途径之一。但在信息化高度发达的今天，该信件并不局限于纸质信件，也可以是电子邮件、传真或MSN。。它是函电发出者编码和接受者解码的过程。顺利编码和解码的过程就是利用函电交际的过程。商务英语函电最常用的内容包括：建立业务关系、询盘、发盘、回复、销售合同、包装、保险、赔偿、仲裁等。
二、商务英语函电的特点
商务英语函电是国际商务往来中经常使用的联系方式，是开展对外贸易业务和有关商务活动的基础及重要工具，因此，熟悉运用并正确理解商务英语函电出现的新特点，是顺利进行商务业务活动的前提和条件。
（一） 作用地位中心化
随着世界一体化步伐的加快，国际间商务合作日益加强。在我国加入世界贸易组织后，与其他成员国的经济交往日趋频繁，对外经济贸易和技术合作迅速发展。对外贸易不断发展，而商务英语函电在当今世界贸易蓬勃发展之际，是国际商业交往中必不可少的手段，对外贸易的各个环节大多通过函电进行。从建立业务关系到达成交易，执行合同，以及执行合同过程中的纠纷等，大都需通过函电解决。因而，对外贸易又被称为“单据贸易”。在对外贸易的操作实务中，贸易各环节所有的交往函电都构成重要的依据。特别是当产生贸易纠纷时，它有可能左右纠纷解决的结果。对外贸易越来越依赖于单据交换的过程，商务英语函电的中心化作用也日渐明显。
（二） 传输方式信息化
随着信息技术、多媒体技术和技术的发展，人类进入了信息社会，信函在业务交流中不再占主导地位，而是很大程度上代之以传真、互联网、邮件等更为迅速、方便、经济的通讯手段，但在信息和形式来看，其基本格式、表达方式和内容都没有大的变化。可以说，传真和电子邮件是一封用传真或电子邮件方式投递的信函。特别是随着电子商务方式的发展，进出口商可在网上轻轻松松地发广告、报价格、下定单、签合同、结货款等。电子商务的，是提高对外贸易效率的最有效办法之一，电子化、网络化对外贸易是对外贸易的发展方向。据在外贸行业工作的人员介绍，的商务交流98%使用的是E-MAIL，其余的是电传，有时候会打打电话。
（三） 书写格式自由化
商务英语函电的公函，其写作格式有多种风格，有专业式、简洁式和庄重式。函电格式自由化主要体现在信头、呼语和信内地址等方面。随着贸易双方业务联系的增多与贸易关系的加强，彼此间的了解与沟通日益深入，有个人内容渗入公函的趋势，这也助长了其格式的自由化。
（四） 语言风格简洁化
在商务英语函电的写作过程中，除因格式自由化而变简洁外，其语言运用方面也简洁化了。一方面，函电中应省去那些客套、多余的话语而直接指向磋商主题，主要是为了简洁明了、便于阅读；另一方面，电子数据交换、电报等用语及短句的使用，都使其语言风格简洁化了。
（五） 写作形式多样化
由于商务英语函电涉及到外贸工作的各个环节，因此可以依据其作用、内容等分为若干种类。灵活掌握函电各种类型对外贸人员提出挑战。此外，函电的运输方式，除了传统的邮政邮寄外，还有现代化的快递、电报、电传、电子邮件以及国际互联网在线及时沟通等。能够应用不同传递方式，也对今天的外贸人员提出了新的要求。
三、商务英语函电在对外贸易中的功能与优越性
（一）商务英语函电在对外贸易中的功能
“传统的对外贸易活动，每一笔交易涉及的主体一般包括买方、卖方、银行、运输、税务、海关、商检等部门，环节众多，业务运作过程十分复杂，效率低，周期长，越来越不适应当今对外贸易业务快速发展的需要”。商务英语函电通过因特网将交易涉及的各方连成一体，把其中部分或全部的业务处理过程转移到网上。与传统的对外贸易活动相对应，商务英语函电在对外贸易中具有以下基本功能：
1.物色贸易伙伴
物色贸易伙伴是开展对外贸易的前提。在传统方式下，无论是买方还是卖� 而利用商务英语函电物色贸易伙伴，既可以节省大量的人力、物力的投入，而且还不受时间、地点的限制。一方面，企业可以通过建立自己的网站或借助有关对外贸易商务英语函电平台向全球范围内的潜在客户提供有关产品和服务的供求信息，吸引相关客户开展贸易；另一方面，企业可以主动上网搜索各种经贸信息，寻找到理想的贸易伙伴。
2.咨询和洽谈
“咨询、洽谈是每一笔对外贸易业务的必经程序，也是交易能否成功的关键环节”。在传统方式下，由于时间和空间的限制，咨询、洽谈的过程既漫长，又不经济。因特网不仅具有便捷、低成本的通讯功能，而且具有高效、大容量的信息处理能力，在国际商务的咨询、洽谈活动中也具有十分重要的功能。买卖双方可借助电子邮件、新闻组和实时的讨论组了解市场和商品信息，洽谈交易事务，如有进一步的需求，还可用网上的白板会议来交流即时的
图形信息。通过因特网进行咨询和洽谈可以跨越面对面洽谈的限制，提供多种方便的异地交流方式。
3.网上订购与支付
商务英语函电可借助网站中的邮件交互传递网上的订购，并可通过银行和信用卡公司的参与实现网上支付。网上订购通常在产品介绍中提供十分友好的订购交互格式框，当客户填完订购单后，系统会用交易确认信息单来保证订购信息的收悉，订购信息也可采用加密的方法使客户和商家的商业信息不致泄露。对外贸易中的网上支付对可以直接通过因特网传递交付的软件、音影、咨询服务等无形产品交易来说极为便利，可节省很多人员的开销。并且，随着网络安全技术的不断发展，网上支付在对外贸易中的优势将会表现得更加明显。
4.交易管理
对外贸易的`业务活动牵涉到政府的多个职能部门以及金融、保险、运输等众多配套服务部门，对对外贸易交易的管理包括有关市场法规、税务征管、报关、交易纠纷仲裁等多个环节。在传统的运作过程中，企业必须单独与各相关单位打交道，必定要花费大量的人力、物力，并且要占用大量的时间。商务英语函电使对外贸易的交易管理做到无纸化、网络化，使从事进出口业务的企业可直接通过因特网办理与银行、保险、税务、运输各方有关的电子票据和电子单证，完成部分或全部的结算以及索赔等工作，大大节省了交易过程的时间和费用。
（二）商务英语函电在对外贸易中的的优越性
商务英语函电提供企业虚拟的全球性贸易环境，大大提高了商务活动的水平和服务质量。其优越性主要有：
（1)提高了通信速度，尤其是国际范围内的通信速度。“商务英语函电一方面破除了时空的壁垒，另一方面又提供了丰富的信息资源”，为各种社会经济要素的重新组合提供了更多的可能，这将影响到社会的经济布局和结构。
(2)节省了潜在开支，如电子邮件节省了通信邮费，而电子数据交换则大大节省了管理和人员环节的开销。
(3)增加了客户和供货方的联系。
(4)提高了服务质量，能以一种快捷方便的方式提供企业及其产品的信息及客户所需的服务。
(5)提供了交互式的销售渠道。使商家能及时得到市场反馈，改进本身工作。商务英语函电重新定义了传统的流通模式，减少了中间环节，使得生产者和消费者的直接交易成为可能，从而在一定程度上改变了整个社会经济运行的方式。
(6)提供全天候的服务，即每年365天，每天24小时的服务。
(7)最重要的一点是，商务英语函电增加了企业的竞争力。
四、商务英语函电在对外贸易中的作用
与传统的对外贸易业务运作方式相比，商务英语函电在对外贸易中的优势十分明显，具体表现在：
（一）显著降低对外贸易成本
与国内贸易相比，对外贸易的单证数量繁多，处理费用高昂。“通过商务英语函电进行对外贸易，既可节省大约90%左右的文件处理费用，又可缩短交单、结算、汇款的时间，加快资金周转，还可节省利息开支，成本优势十分显著”。
交易成本的降低还表现在由于减少了大量的中间环节，使买卖双方可以通过网络直接进行商务活动，交易费用明显下降。“在传统的对外贸易业务中，因为大量的中间商的参与，国外进口商的进货价往往是国内生产企业交货价的5-10倍”。现在有不少对外贸易商务英语函电平台直接把中国的生产企业和国外的进口商的供求信息整合在网上，让他们在网上直接交易，由于减少了中间环节，使中国的出口企业和国外的进口商都得到了实惠。
(二）显著提高交易效率
利用商务英语函电开展对外贸易，买卖双方可采用标准化、电子化的格式合同、提单、保险凭证、发票和汇票、信用证等，使各种相关单证在网上即可实现瞬间传递，大大节省了单证的传输时间，而且还能有效地减少因纸面单证中数据重复录入导致的各种错误，对提高交易效率的作用十分明显。
在传统的对外贸易中，全部程序包括签约、洽谈、报关、租船订仓、保险以及支付结算等都必须由人工参与，交易效率低，错误发生率高，受时间的局限性大。而通过网上办理相关业务，可以最大限度地减少人工参与，并且不受时间限制，提高了业务处理的灵活性，为客户带来更多的便利。
（三）提高客户满意度
由于世界各地存在时差，进行国际商务的谈判就相当不便，对企业来讲，在传统的条件下，提供每周7天、每天24小时的客户服务往往感到力不从心。而利用商务英语函电可以做到7×24的全天候服务，任何客户都可在全球任何地方、任何时间从网上得到相关企业的各种商务信息。如果得不到理想的答案，还可以通过电子邮件的形式进行询问，只要企业及时回复，即可使访问者得到满意的答复。商务英语函电全天候、不间断运作可使全球范围内的客户随时得到所需的信息，为出口企业带来了更多的订单，并且可大大提高交易的成功率。
（四）扩大贸易机会
因特网作为一个全球性的网络，彻底消除了地域的界限，对减少对外贸易中的有形和无形壁垒有着积极的意义。在网上做生意，没有了宗教信仰的限制，也没有了种族的歧视，甚至公司的规模和经济实力的差别都显得不再重要。以美国为主的发达国家极力主张商务英语函电达成的对外贸易免征关税，这一方面有力地推动了对外贸易的发展，促进对外贸易业务量的迅速提高；另一方面，也有力地促进了世界范围内的商务英语函电的发展，使全球经济一体化的进程更快地向前推进。
（五）减轻对实物基础设施的依赖
传统的企业开展对外贸易业务都必须拥有相应的基础设施，如办公用房、仓储设施、产品展示厅、销售店铺等。与开展国内贸易相比，进行对外贸易对实物基础设施的依赖程度要高得多。因此，利用商务英语函电开展对外贸易可以显著减少在实物基础设施方面的投入。对于信息产品而言，如报刊杂志的电子版、视听娱乐和电脑软件及信息咨询提供等，如果产品本身可以在线成交和在线交付的话，则销售柜台、仓储实施等完全是多余的。整个销售环节，从研制开发、订货、付款到产品的交付都可以在网上实现。由于减轻或消除了对实物基础设施的依赖，企业可以将节省的开支大部分让渡给客户。
（六）改变对外贸易成本结构
在传统的对外贸易交易中，花费的成本主要指买卖过程中所需要的信息搜寻、合同订立和执行、售后服务等方面的成本，而商务英语函电可以大大节省这些方面的支出。有调查显示，“在传统的对外贸易中，一笔进出口业务要处理交易相关机构的单据约200-350份，业务流程长达一至数月；而纸张、行文、打印及差错的总开销约为货值的7％” ；另外，“在公司间共享的所有信息中，70%是从采购订单中获得的” ，商务英语函电的应用，可以发掘定单附加的信息潜力，简化数据处理程序，缩短对外贸易的文件处理周期，降低企业的库存水平，消除信息传递过程中的人工干预，从而降低成本。据统计，“商务英语函电可以节省企业交易成本的5%到10%” 。但是，商务英语函电又在传统贸易成本之外出现了技术、安全、法律等新的成本，不过两相比较，总体成本还是大大下降了。
结论：
在对外贸易中，商务英语函电已� 但在新的经济形式下，电子信息技术的发展也给商务英语函电提出了挑战，电子方面的一些安全隐患是商务英语函电的对手。由于商务英语函电中所包含的信息是一个企业经济活动的重要内容，我们不能忽视这些安全隐患的存在。尽管商务英语函电也在不断的自我更新和完善之中，但是我们不能让一丝的风险在对外贸易中寄存。重要信息的泄露或者被恶意删除等，会给企业带来损失，有些企业可能会为此付出比较沉重的代价。因此我们要为商务英语函电建立一个良好的网络环境，注意密码的使用与更新，防范病毒等的侵袭，不断完善运用以及增加网络的安全系数，相信在不断地发展中，商务英语函电对国际贸易的影响与作用会越来越大，促进经济全球化与世界经济的发展。 总之，在对外贸易活动中，要善于运用商务英语函电，实现利用商务英语函电开展对外贸易，它不仅改变了企业本身的生产，经营，管理，而且对传统的贸易方式带来冲击。其最明显的标志就是显著降低对外贸易成本，交易效率显著提高，提高了客户的满意度，扩大了贸易机会，使全球经济一体化的进程更快的向前推进。
只有充分应用好商务英语函电，,充分发挥其作用，才能有助于双方在平等互利的基础上建立贸易关系，树立自身的良好商业形象，促进对外贸易活动的双方相互交往沟通和传递信息，从而获得交易的成功，实现共赢。
敬启者；
我们从阿里巴巴得知贵公司的名称。
我们公司是一个专营纺织品的大规模的公司，在世界市场上享有良好的声誉。现在，我方公司将会每月为贵公司能提供新的设计。
我方公司将写信与贵公司建立直接的业务关系。
如果贵公司想要下订单，请告知，如按贵公司的有需要我们将很乐意求提供我们的。设计样本册，为了更好的准备货物如有现货订单，我方在收到你方订单之后三天之内装运。
我们期待你的回复。
敬上，
范文二：
Dear Sirs;
The Bbank of Cchina Shanghai Branch has informed us that your company is a large importer of textiles products. We have the pleasure of introducing ourselves to you ,our company is as a local
the largest textile manufactures in our area. Enclosed please find varies pictures of a variety of our quality textiles picture products.
Besides, we are desirous of the details of your requirement, so as to provide better service.
1 Your specialized in market/
2 Categories of your specialized products
We are looking forward to establishing long-term business relations.
Best regards
范文三：
March 7,
Dear sirs,
We have your name from Messrs. Smith Co.
Our company is a large leading cooperation specializing in textiles items. We have been engaged in this line for 20 years, ()and have business relations with many countries in Southeast Asia.
We are writing you to enter into direct business relations with you. We hope you can send us the latest product catalog and pricelist.
We are looking forward to your inquiry.
Yours Sincerely,
Jone Smith
Manager of Import Department
范文四：
Dear sirs,
Thank for your letter of March 7th, informing us of your interest in our product. We look forward to establishing positive business relationship with your corporation.
We are mainly dealing in the export of Chinese light industrial products. We are convinced that our joint business efforts will be to our mutual benefits.
As requested, a booklet including a general introduction of our latest product catalog together with our samples. Should you require any further information, please do not hesitate to let us know.
Yours faithfully,
Dear sirs:
Thanks for your visit to our company,i hope our administrative model and product's quality level have impressed you.
In (此處替換成你公司所在城市),it is still hot these days,but it does not
prevent your comming here,we were touched deeply and appreciated for your efforts and time.We believe that our joint efforts could lead to a fruitful cooperation.and your visit would be a hopeful start.
In fact,since 20xx,our company proceeded to extend business on European and American market.our products gained glory by its quality and our prompt and considerate service.so ,we hope we could serve you similarly to gain benefits for both of us.
Action speaks louder than speak,we are looking forward to our in-deapth cooperation,we believe that our establishing relation will be lead to a bright and hopeful future. again,thanks for your visit and efforts.if any question or further information about us,pls do not hesitate to contact with us,for your convenience,following is our contact methods:
此处写你联系方式
looking forward to your prompt reply ,thank you .
yours faithfully,
xxx
同意修改付款条件
Dear Sir or Madam:
We thank you for your letter dated 6 June and are pleased to acknowledge your order No. 463 of the same date for ceramic tiles.
The modified terms of payment you propose are quite acceptable and a telex has been dispatched to you to this effect.
All the items in your order can be supplied from stock and will be packed and shipped immediately upon the remittance by telegraphic transfer being received.
The following documents will be air mailed to you immediately after shipment is made:
1. Bill of lading in duplicate
2. Invoice, FOB Shanghai in triplicate
3. Guarantee of quality
We will, of course, notify you by telex as soon as your order is shipped.
You can rely on us to give prompt attention to this and any future orders you may place with us.
Yours sincerely,
Hillary
就要求以承兑交单付款作答复
Dear Sir or Madam:
Thank you for your request for a trial delivery of ceramic resistors but regret to say that we cannot agree to your proposal.
As an exception, the best we can do for the trial delivery is to offer you direct payment at sight terms.
If you accept our proposal, you run very little risk, since our brand products are well known for the quality, attractive design and reasonable price. Our lines sell very well all over the world and have done so for the last 30 years. We do not think you will have any difficulty in achieving a satisfactory performance with this item.
If you find our proposal acceptable, please let us know and we can then expedite the transaction.
Yours sincerely,
Hillary
要求开立信用状
Dear Sir or Madam:
This is in regards to your order for 5,000widgets and our sales confirmation No. 341. We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.
We would be grateful if you would expedite the establishment of the L/C so that we can ship the order on time. In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.
We look forward to receiving your response at an early date.
Yours sincerely,
Hillary
修改信用状
Dear Sir or Madam:
Your letter of credit No.8844 issued by the Royal Bank of Canada has arrived.
Upon further examination, we have found that transshipment and partial shipment are not allowed.
As direct sailings to Portugal are infrequent, we have to transshipment may be necessary. With regard to partial shipment, it would speed matters up if we have in stock instead of waiting for the whole shipment to be completed.
With this in mind, I send you a letter today asking for the letter of credit to be amended to read “part shipment and transshipment allowed”。
I trust this amendment will meet your approval and you will send e-mail to us that effect without delay.
Yours sincerely,
Hillary
延长信用状期限
Dear Sir or Madam:
Thank you for your letter of credit covering your order for 10,000 widgets.
We regret to say that, owing to a delay on the part of our suppliers, we will not be able to get the shipment ready before the end of this month. We faxed you earlier today to that effect.
We expect that the consignment will be ready for shipment in the early part of August. We are arranging to ship it on the Great Wall-sailing from Shanghai on 7 August.
We are looking forward to receiving your faxed extension to the letter of credit so that we can effect shipment of the goods.
We send our sincere apologies for the delay and trust that it will not inconvenience you.
Yours sincerely,
Hillary
请示提供信用资料
Dear Sir or Madam:
Thank you for you interest in our products. We hope the samples we sent you on 5 February were up to your expectations.
We would like to sort out the credit formalities as soon as possible possible so that we can begin trading. Could you provide us that we can begin trading. Could you provide us with the requisite financial information so that we can open your new account immediately?
Please include a recent financial statement, the name of your bank and references,together with any other relevant credit details. The information you provide will, of course, be held in the strictest confidence.
We look forward to a long and prosperous relationship with your company.
Yours sincerely,
Hillary
拒绝赊销
Dear Sir or Madam:
Thank you for your order No. 6565 dated 1 July for 100widgets.
I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.
We are sorry for the delay and await your instructions.
Yours sincerely,
Hillary