Dear Mr. & Mrs. Wang,
Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most
embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel.
I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have
addressed the issue with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.
We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.
Please do not hesitate to call me any time if I can be of any assistance.
Yours sincerely,
Dear David: I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
Dear Tom,
I’m very sorry that I can’t go on a trip to Beijing with you next weekend, which I have promised you. I’m writing to tell you the reason for it. Just now, my cousin, Li Ming, who went abroad for further education last year, informed me that he would return the next Saturday morning.
He asked me to pick him up at the airport with his parents. As you know, we haven’t seen each other for about a year, so I’ll have to help him in the first place. I really hope that you can accept my apologies and understand me.
I would appreciate it if you allow me to fix another time to show you around some places of interest in Beijing. Wish you have a good time this weekend! Yours,Li Ming
Dear professor Jackson：
I am indeed very sorry that I missed the examination you gave on Moby-Dick last Wednesday. I feel badly about it and want you to know what happened.
On my way to class that day，I had a flat tire，and I had to go with the mechanic when he repaired it. It took me more than one hour to get it done. A copy of the bill is enclosed.
I sincerely hope you can accept my apologies and understand my situation. I would appreciate your allowing me to take a make up examination. I willeto your office during your office hour on Monday to discuss this possibility with you. Once again，I''m sorry fro any inconvenience caused.
Sincerely yours，
Alice